SMS/Text Messaging Terms and Conditions

Effective Date: [03/24/26]

Grateful Roofing (“we,” “us,” or “our”) may send text messages (SMS or MMS) to customers and prospective customers who have voluntarily opted in to receive them. These SMS Terms and Conditions (“SMS Terms”) govern our SMS messaging program. By providing your mobile phone number and consenting to receive text messages from us, you agree to these SMS Terms.

1. Program Description

Grateful Roofing offers an SMS messaging program to deliver important updates, including:

  • Appointment reminders and scheduling confirmations
  • Service updates, project status notifications, and follow-ups
  • Special offers, promotions, and seasonal roofing tips (when you opt in to marketing messages)
  • Responses to your inquiries or requests for quotes

Message frequency varies. You may receive 0–5 messages per month, depending on your interactions with us and whether you have opted into promotional communications. Some messages are transactional (e.g., appointment reminders); others may be promotional.

2. Consent and Opt-In

We only send SMS messages to individuals who have expressly consented to receive them. Consent is voluntary and is not required to purchase goods or services from Grateful Roofing.

You may opt in by:

  • Checking a clear, unchecked box on our website forms (e.g., quote request, contact, or appointment forms) that states you agree to receive SMS messages from Grateful Roofing.
  • Texting a keyword such as JOIN or START to our short code or phone number (if provided).

By opting in, you confirm that the phone number you provided is your personal mobile number and that you are the account holder or have permission to enroll it.

Important Disclosures

  • Message and data rates may apply.
  • Message frequency varies.
  • Carriers are not liable for any delayed or undelivered messages.

3. Opt-Out Instructions

You can stop receiving SMS messages at any time. Reply STOP to any message we send you to unsubscribe from all future messages.

After opting out, you will receive one final confirmation message confirming your removal. You may re-enroll at any time by following the opt-in process above.

For help or more information, reply HELP to any of our messages.

4. Supported Keywords

  • STOP – Unsubscribe from all messages
  • HELP – Receive help and contact information

5. Privacy and Data Sharing

Your mobile phone number and any information collected through our SMS program will be used only for the purposes described above. We will never share or sell your mobile number or SMS opt-in data with third parties for their marketing or promotional purposes.

Please review our full Privacy Policy for details on how we collect, use, and protect your information: [Link to your Privacy Policy – e.g., https://www.gratefulroofing.com/privacy-policy]

6. Additional Terms

  • These SMS Terms are in addition to our general Website Terms and Conditions and Privacy Policy. In the event of a conflict, these SMS Terms control with respect to our SMS program.
  • We reserve the right to modify these SMS Terms at any time. We will notify you of material changes by updating the effective date and posting the revised terms on this page.
  • Participation in our SMS program is subject to your wireless carrier’s terms and conditions.
  • We are not responsible for any charges or fees imposed by your mobile carrier.

7. Contact Us

If you have questions about these SMS Terms or our messaging program, please contact us: Grateful Roofing [Your full business address – e.g., West Bloomfield Township, MI] Phone: [Your phone number] Email: [Your email address]

By opting into our SMS program, you acknowledge that you have read, understood, and agree to these SMS Terms and Conditions.

Implementation Tips for 10DLC Approval

  • Place a clear, unchecked checkbox on every form where you collect phone numbers. Example text: ☐ Yes, I would like to receive text messages from Grateful Roofing about appointments, updates, and offers. Msg & data rates may apply. Reply STOP to opt out. [Link to these SMS Terms]
  • Link to this page and your Privacy Policy wherever you collect consent.
  • In your Twilio console (when registering the campaign), use the exact program name “Grateful Roofing SMS Program” and point to this URL for Terms & Conditions.
  • Keep sample messages ready that include your brand name, a brief purpose, and “Reply STOP to opt out.”

Would you like me to also draft:

  • The exact checkbox language for your website forms?
  • A combined Privacy Policy section that references SMS?
  • Sample SMS messages that will pass 10DLC review?