Privacy Policy

Effective Date: April 1, 2026

Grateful Roofing (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.gratefulroofing.com], submit a quote request, contact us, schedule an appointment, or opt in to receive text messages from us.

Please read this Privacy Policy carefully. By accessing or using our services, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, mailing address, property address, roof details, and any other information you voluntarily provide when requesting a quote, contacting us, or scheduling service.
  • Mobile / SMS Information: When you opt in to our SMS/text messaging program, we collect your mobile phone number and your consent to receive messages.
  • Automatically Collected Information: IP address, browser type, device information, pages visited, and cookies or similar tracking technologies (for website analytics and functionality).

2. How We Use Your Information

We use the information we collect to:

  • Provide roofing estimates, scheduling, project updates, and customer service.
  • Communicate with you about appointments, service reminders, and project status.
  • Send promotional offers, seasonal tips, or special discounts only if you have expressly opted in to receive them.
  • Improve our website and services.
  • Respond to your inquiries and fulfill your requests.
  • Comply with legal obligations.

3. How We Share Your Information

We do not sell your personal information to third parties.

We may share your information with:

  • Service providers and contractors who assist us in operating our business (e.g., website hosting, email/SMS delivery platforms such as FluentSMTP or Twilio, payment processors, or scheduling tools). These providers are contractually obligated to protect your information and use it only for the purposes we specify.
  • Professional advisors (accountants, lawyers) when required.
  • Law enforcement or government agencies when required by law.

Important SMS / Mobile Information Disclosure No mobile information obtained through our SMS/text messaging program will be shared with third parties or affiliates for marketing or promotional purposes. All categories of data sharing listed above exclude text messaging originator opt-in data and consent. This information will never be shared with any third parties, except for providers necessary to deliver the text messaging service (such as our SMS platform provider).

4. SMS / Text Messaging Program

If you opt in to receive text messages from Grateful Roofing, you may receive appointment reminders, project updates, service notifications, and (if you choose) promotional offers. Message frequency varies (typically 0–5 messages per month). Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

You can opt out at any time by replying STOP to any message we send. For help, reply HELP. See our SMS Terms and Conditions for full details.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze website traffic, and remember your preferences. You can manage cookie preferences through your browser settings.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure.

7. Your Rights and Choices

You may:

  • Request access to, correction of, or deletion of your personal information (subject to legal limitations).
  • Opt out of marketing communications at any time.
  • Opt out of SMS messages by replying STOP.

To exercise these rights, contact us using the information below.

8. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the effective date.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Grateful Roofing

West Bloomfield Township, MI  Phone: (248) 444-4053 Email: sales@gratefulroofing.com